Shipping & Returns

 

SHIPPING

• Your order is delivered in a secure and resistant double box designed specifically for mail orders.
• We rely solely on private partner companies to deliver your customized neon sign. Depending on the country, DHL, FedEx, or UPS will be used. We choose the most efficient shipping company to ensure that your product arrives quickly and safely.
• We can provide a Tracking Number upon request so that you can track your neon and schedule delivery.
• All of our shipments include an online tracking number, which you will receive once your order is shipped. You can also send us an email to get your Tracking Number.
• Orders will be shipped only to the shipping address specified in your account. Please double-check your address.
• A phone number is required so that the shipping company can contact you and schedule the delivery once your package is on its way. Your neon light is on its way!

The order total at checkout does not include any potential customs duties or import taxes that may apply upon delivery.

✈️Free Shipping Over $99

✈️For United States, European, Australia, New Zealand: 7-12 business days 

✈️For other countries and regions: 15-20 days 

✈️For Canada: Standard Shipping: 15-20 business days

Thank you for shopping with us!

 

TRACKING

• Online tracking number will be provided to all international customers to track the delivery status after parcels are being posted, make sure your email address is correct in order to receive your tracking number.

 

Shop Policies (Refunds & Cancellations)

■ Cancellation Due to Customer Reasons (Before Shipment) Within 30 minutes of placing an order, you may cancel it through your purchase history for any reason. In such cases, a full refund will be issued.

• Credit Card Payments: We will cancel the transaction on our end. For further details, please contact your credit card issuer.

■ Refunds Due to Customer Reasons We do not accept refund requests based on customer personal reasons.

■ Exchanges Due to Customer Reasons We do not accept exchange requests based on customer personal reasons.

■ Refunds Due to Product Defects We will issue a refund if the following conditions are met. Please note: Our company assumes no responsibility for delivery failures caused by personal reasons (e.g., incorrect address, missing contact information, etc.).

• Eligibility Conditions: As a general rule, we only process requests made via email within the applicable period, regardless of whether the product has been used.

• Applicable Period: Requests must be made within 7 days of the product's arrival.

• Refund Amount: Full product price.